Refer to our selection of caviars; here you will learn how to choose caviar for any occasion.
Where can I find more information on sturgeon, the history of caviar, etc ?
To help you better understand the types of caviar and choose the right caviar, we have compiled a small caviar guide.
Where can I find recipes and information on how best to enjoy caviar ?
Respect the golden rule, caviar should be served in a simple manner. Choose flavours that will unveil its natural delicate aroma : white bread, lightly toasted, potatoes or blinis, rice (caviar sushi), deviled eggs, avocados... Caviar is a rare delicacy that should be enjoyed naturally. We recommend that you serve several types of caviar to provide your guests with a truly memorable experience. Remove the caviar from the refrigerator 15 minutes before serving. To enhance the taste, place the tin on a bed or shaved of crushed ice and serve with a caviar spoon. Add a touch of elegance and present your caviar in one of our spectres opr presentoirs.
What should I drink with my caviar ?
Rinse the palate with a dry alcohol, ideally vodka (for example Petrossian's Premium Vodka), a dry white wine (a Bordeaux white, Cotes de Blayes) or Champagne. The caviar should fill the mouth with its delicate and unsurpassed flavour.
How long can I store caviar ?
Caviar can be stored unopened in the refrigerator for 30 days. Once opened consume caviar in 2 days. We highly recommend that you purchase your caviar without delay.
How do I order on the site Petrossian.co.uk ?
Ordering from Petrossian.co.uk is secure and practical. Receive our quality delicacies at the address of your choice, in the UK, France and Europe.
- First, you must register on our site in order to take advantage of our online services. Enter your email address and password. You may also sign up for the Petrossian newsletter.
- Our products can be found in two ways – by category, a menu is situated at the top of the site, or by our search engine.
Once you have found your product, indicate the quantity and click on the button “add to basket.” Your purchase will appear in the top right hand corner of the site. Continue this procedure with each product you wish to purchase.
- To complete your order, click on the link “continue checkout” in your shopping basket. You can change quantities or delete items in your basket. Click on the button “continue” and enter the necessary information. Please indicate the shipping date. Click on the “continue” button to finalize your order.
- Choose your payment method. You will continue to a secure site where your payment will be process by our partner Banque Populaire – Bred Cyberplus. The payment information you have entered will be handled immediately by Banque Populaire – Bred Cyberplus to protect your information. Once the payment has been completed you will receive a notice of receipt which you should print.
Your order is complete. An automatic confirmation with the details of your order will be sent on the day you place your order.
If you have any further questions please contact us at orders@petrossian.co.uk.
When will my order be prepared ?
When you place an order at Petrossian.co.uk, we will provide a precise shipping date. This is the date your package is prepared. If we do not provide you with a shipping date, we will send the order when the products are ready. Your order will be shipped by a carrier within 24/48 hours.
Orders are prepared on Monday, Tuesday, Wednesday and Thursday. Orders which have been placed after 11am Thursday will be shipped the following Monday. These guidelines ensure the quality of freshness.
I want to receive my caviar and salmon before this weekend, is it possible ?
Yes
All our products have at least a one week refrigerated shelf life. We advise that you indicate a Thursday shipping date so you will receive your order Friday morning.
We will always help you find the best solution, shipping your order when you wish, where your wish. You may contact us at +33 1 44 11 32 22 if you have a special request.
Remember, you can store your caviar unopened in the refrigerator for 30 days. All orders require Priority Overnight shipping. To safeguard against delays in the shipping process we recommend that you place your order as soon as possible.
How long does it take for my order to arrive ?
When you place an order on our site, we ask you to specify a shipping date. This is the date your order will be prepared. If you have not specified a shipping date, the order will be shipped after it has been prepared.
Orders will be shipped on Monday, Wednesday or Thursday. This ensures freshness and quality.
Caviar : caviar ordered from Petrossian has a refrigerated shelf life or 30 days. Do not wait until the last minute to place your order.
What carrier will deliver my order ?
All orders are shipped priority overnight. We use a variety of carriers (Chronopost, UPS, or couriers, depending upon the destination) to ensure that your order will reach its destination in a timely manner.
In Paris, orders, placed before 12 pm, will be delivered by a courier the same day (by appointment only) (you can also call us at 01 44 11 32 22).
In Europe, orders, placed before 12 pm, are processed the same day and will be delivered within 24/48 hours.
Concerning special orders, each option will be studied, delivering your order under the best conditions, where you want. Please contact us at +33 1 44 11 32 22 for more information.
How do you package perishable products, caviar in particular ?
Petrossian maintains the highest quality standards of quality and freshness. Thanks to our years of experience, we have developed a high performing temperature control packaging that contains three thick layers :
- Double isothermal casing
- Petrossian isothermal sack
- Blue ice packs, the same quantity as the products
Thanks to this special packaging, your order will stay cold for 72 hours after shipping.ossible.
Packaging and shipping rates ?
Will you inform me of the date of shipping ?
When your order is ready and the carrier has taken charge of the package, a confirmation will automatically be sent to your email address. Depending upon the location of delivery, your order should arrive within 24 to 48 hours.
Payment :
What types of payment do you accept ?
We accept payment by Visa, Mastercard and American Express. The payment is accepted immediately.
We also accept payment via Paypal.
Payments by cheque are accepted (only cheque in Euros issued from a bank established in France). Please note that orders will be shipped once the cheque has cleared. This can delay your order for up to ten days.
How can you assure the security of my transaction on your site ?
When you pay by credit card on Petrossian.co.uk, your payment information will be handled immediately by Banque Populaire - Bred Cyberplus, on their secured server. Once the payment has been completed you will receive a notice of receipt which you should print.
How do I know if my order has been accepted ?
When paying by credit card, you will receive a notice of receipt online. This notice should be printed. A confirmation detailing your order will be sent automatically to your email address.
If you choose to pay by cheque, a message will outline where you may send your cheque.
Your account :
I have lost my password ? How can I retrieve it ?
If you have lost your password click on the link "lost password", a new window will open. You will have to enter your email address, last name and first name. We will then verify this information before sending a message to the email address you used to create your account. This message will contain your password. If you are no longer using that email address, please contact us at orders@petrossian.co.uk for further assistance.
Can I view my order online ?
Yes, you simply need to identify yourself and then click on "details of my account". There you can view all your previous and current orders.
What level of privacy give you to personal data (email...) ?
Since 1920, we have maintained a strict level of discretion and privacy. We do not communicate email addresses or other private information to third parties. Our site is registered with the CNIL. We ask you to contact us at orders@petrossian.co.uk if you wish to modify or delete any information that may concern you.
What will you send me if I sign up for your newsletter ?
When you sign up for the Petrossian.fr newsletter you will be regularly informed of what is new at Petrossian. You will receive an updated catalogue, information on new products and other general information. You will become a part of the Petrossian circle whether you live in Paris, London or Amsterdam.
If you have not found an answer to your question, please contact us.
